Make doing business with you better for customers.

Don’t leave the relationship between you and your customers to chance.

Create experiences that build lasting relationships.. When you put customers at the heart of your business, they go from being new prospects to repeat customers and eventually devoted loyalists.

We help businesses create more meaningful moments for customers.

Exco has worked with local, regional and international businesses across multiple industries. We’ve dedicated ourselves to understanding our clients and their customers to improve experiences. We are:

Whether you’re just getting started or already have a CX program, we can help!


Build CX Strategy & Culture

We’ll hold a magnifying glass over your current customer experience to point out the opportunities and identify the gaps. We’ll develop a CX foundation and framework with an action plan to make improvements.

Design Feedback Programs

We’ll help you read the minds of both your customers and employees and amplify their voices. We’ll gather data and provide insights that will allow you to listen, learn and act.

Design Customer Experiences

You’ll get a bird’s eye view of your customers’ journey, the opportunity to literally walk in their shoes, spot pain points, treat with gaps and highlight and design the moments that your customers love the most.

Coach & Mentor CX Professionals

You’ll get customized coaching and mentorship to educate, empower, certify your team and embed CX it into the day to day operations of your business.

When you work with our team, we’ll deliver:

Global partnerships that deliver the best in Customer Experience Management.


A Customer Feedback Platform ideal for those just getting started. Exco is the Caribbean’s exclusive provider of AJUA’s software.


A robust Customer Relationship Management (CRM) tool. We are Zendesk certified and also provide support to companies in the Caribbean that are already using the software.


One of the most recognized CX management software in the world. We are Experience Management (XM) and Engagement Manager certified with Qualtrics.

OCX Cognition

The first CX management software for predicting customer behaviors. Exco is a reseller of the OXC software, Spectrum - Predictive CX Analytic.
  • The Food Hall team contracted exco before our launch to market in 2022 to help us to proactively and intentionally design the experience we wanted to deliver to our customers. Exco used their tools and methodologies, specifically Customer Journey Mapping and CX Strategy and Foundation framework models to set the foundation for CX-Driven growth for our new business. Exco's CX work and expertise helped us to take a structured approach to designing and managing our customer's experience in a differentiating and sustainable way. They are experts in their field and are very passionate about the work that they do. Exco were always very flexible in meeting our demands and delivered their scope on time.They take a hands-on approach and pushed our teams to make that mindset shift to customer-centric rather than process-centric. I strongly believe in their ability to accomplish their client's goals and purpose and I will happily recommend their services for anyone that is looking for a professional partner.
    Omar Hadeed, CEO & Co-founder
    Food Hall, Trinidad & Tobago
  • WOW! What a result. The project was more than I hoped for and it's great to see our internal and external research validating the customer centric approach and the opportunity we have available to us. Working with exco was brilliant. They have really brought our CX program to a new level and have given us an understanding of what we need to do going forward. They make hard work fun and ensure actions and promises are fulfilled. They are truly customer obsessed and know how to get a group of people all running in the same direction.
    Louise McKeown Doogan, Marketing Director
    Magnet+, Ireland
  • We first contracted exco to do experience design and were blown away by their tools and methodologies. They brought new expertise, and provided us with a structured approach to delivering and improving our customer experience for a specific journey. Their cross-functional team approach truly helped to get alignment and understanding of that journey across our business, enabling us to shift our mindsets away from being a process driven organization to a more customer centric one. Not only were they our partners, but they were also integrated part of the team. Based on the impact of our first engagement with exco, we continue to work with exco on other elements of their holistic CX program to drive sustainable customer experience improvements in Oriental Bank.
    Jessica Lugo Melendez, Manager, Retail Transformation
    Oriental Bank, Puerto Rico
  • The exco team exhibits keen attention to detail, they follow through on initiatives started and ALWAYS think outside of the modus operandi. What stood out for me was the energy that the team brings - irrespective of the situation, they always brought so much positive energy to conversation and handle conversations and challenges really well. Thanks to exco, we have empowered our teams to no longer see CX as an abstract concept; they are able to visualise every strategic decision to reflect a positive outcome for our customers.
    Daven Govender, Chief Customer Officer
    Digicel Group, Jamaica
  • Beacon has always had CX programmes in the past and they worked out but we felt there was much more to be gained from them, for both the company and our customers. EXCO was engaged to help us put a robust structure in and build a foundation for a CX program that would function without daily oversight and was owned by the entire company and they were able to do just that!
    Nisa Dass, Senior Manager, Corporate Services
    Beacon, Trinidad & Tobago