Harnessing the
Power of Experiences

Exco inspires leaders and their teams to imagine bigger and better for their company, their customers and themselves.

 

Harnessing the Power of Experiences

EXCO inspires leaders and their teams to imagine bigger and better for their company, their customers and themselves.

 

The Customer Experience Company (Exco):

We believe that powerful experiences can move companies, communities and people forward. We are a passionate team of Customer Experience experts committed to helping you harness the power of experiences to design and manage impactful customer driven strategies. Our focus is to help businesses put their customers at the heart of their organization in order to build trust, gain loyalty and drive growth. We help our clients understand their customers’ experiences with their organization, including the customer’s journey to access products or services, their true feelings about the company, customer facing communications, user experiences and more. We help people who are ready to shift the way they work, whose organizations don’t merely want to look good, but do good all while delivering sustainable and measurable results driven by putting the customer first.

The Customer Experience Company (EXCO):

We believe that powerful experiences can move companies, communities and people forward. We are a passionate team of Customer Experience experts committed to helping you harness the power of experiences to design and manage impactful customer-driven strategies.

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Make doing business with you better for customers.

Meet the founders

Exco is backed by the best! Our global and strategic partnerships allow us to work with businesses around the world to discover meaningful CX opportunities.

  • The Food Hall team contracted exco before our launch to market in 2022 to help us to proactively and intentionally design the experience we wanted to deliver to our customers. Exco used their tools and methodologies, specifically Customer Journey Mapping and CX Strategy and Foundation framework models to set the foundation for CX-Driven growth for our new business. Exco's CX work and expertise helped us to take a structured approach to designing and managing our customer's experience in a differentiating and sustainable way. They are experts in their field and are very passionate about the work that they do. Exco were always very flexible in meeting our demands and delivered their scope on time.They take a hands-on approach and pushed our teams to make that mindset shift to customer-centric rather than process-centric. I strongly believe in their ability to accomplish their client's goals and purpose and I will happily recommend their services for anyone that is looking for a professional partner.
    Omar Hadeed, CEO & Co-founder
    Food Hall, Trinidad & Tobago
  • WOW! What a result. The project was more than I hoped for and it's great to see our internal and external research validating the customer centric approach and the opportunity we have available to us. Working with exco was brilliant. They have really brought our CX program to a new level and have given us an understanding of what we need to do going forward. They make hard work fun and ensure actions and promises are fulfilled. They are truly customer obsessed and know how to get a group of people all running in the same direction.
    Louise McKeown Doogan, Marketing Director
    Magnet+, Ireland
  • We first contracted exco to do experience design and were blown away by their tools and methodologies. They brought new expertise, and provided us with a structured approach to delivering and improving our customer experience for a specific journey. Their cross-functional team approach truly helped to get alignment and understanding of that journey across our business, enabling us to shift our mindsets away from being a process driven organization to a more customer centric one. Not only were they our partners, but they were also integrated part of the team. Based on the impact of our first engagement with exco, we continue to work with exco on other elements of their holistic CX program to drive sustainable customer experience improvements in Oriental Bank.
    Jessica Lugo Melendez, Manager, Retail Transformation
    Oriental Bank, Puerto Rico
  • The exco team exhibits keen attention to detail, they follow through on initiatives started and ALWAYS think outside of the modus operandi. What stood out for me was the energy that the team brings - irrespective of the situation, they always brought so much positive energy to conversation and handle conversations and challenges really well. Thanks to exco, we have empowered our teams to no longer see CX as an abstract concept; they are able to visualise every strategic decision to reflect a positive outcome for our customers.
    Daven Govender, Chief Customer Officer
    Digicel Group, Jamaica
  • Beacon has always had CX programmes in the past and they worked out but we felt there was much more to be gained from them, for both the company and our customers. EXCO was engaged to help us put a robust structure in and build a foundation for a CX program that would function without daily oversight and was owned by the entire company and they were able to do just that!
    Nisa Dass, Senior Manager, Corporate Services
    Beacon, Trinidad & Tobago