There’s a lot of talk and buzz about “Customer Experience”, but are we even really doing it?


Customer Experience (CX) has been recognized across the world as one of the most powerful pillars in a business' strategy. 

Flashback to October 24th, 2019, the Caribbean's 1st Customer Experience event, where we featured industry leaders who took the stage to share best-in-class CX strategies. We are bringing together this same energy for a second edition: The Customer Experience Caribbean Summit 2022. 


Here is what you can expect:

  • The Customer Experience Caribbean Summit, 2022, will bring together CX experts from leading organizations, regionally and globally, to discuss strategies and tactics on how to enhance your Customer and Employee Experience for improved customer satisfaction and business outcomes. 

  • Featured Speakers: We are honoured to have an extraordinary line-up of speakers planned, including internationally renowned speaker and consultant on Customer Experience and strategy, Matt Watkinson. Matt is the author of ‘The GRID’ and ‘The Top Ten Principles of Customer Experience', the CMI Management Book of the Year 2014 and a staple in exco's recommended list. We will also be joined by Customer Centricity World Series winner of CX Professional of the Year 2022, founder of Women in CX and Customer Experience global thought leader, Clare Muscutt. Stay tuned for even more!

  • Panel Discussion:  We are thrilled to be hosting a panel discussion with some key industry leaders and clients who will share hands on experience from their own industries. More details to be released soon.

  • 9 Hours of networking opportunity: The Summit is also a great opportunity to network with peers and professionals who are facing similar challenges, and share ideas and solutions that impact the bottom line. It is a great way to be inspired, regain focus and set your priorities for the next 12 months.

  • Women in CX Caribbean Chapter Launch: We are proud to partner with Clare Muscutt and Women in CX in the launch of their Caribbean Chapter. Women in CX is the world’s first online membership community for women in Customer Experience, uniting women from more than 50 countries to support one another on the path to CX Mastery.  We invite Caribbean women who lead the CX charge in their organization to join us. Reach out for more details.

WHO SHOULD ATTEND: The decision makers, the movers and the shakers who want to harness the power of the customer. Those in charge of customer operations: ​

  • Chief Executive Officers

  • Chief Operating Officers

  • Heads of Customer Experience 

  • Customer Service Managers 

  • Digital Marketing Managers 

  • Marketing Managers 

  • Experience Design Managers 

  • Customer Insight & Analytics Managers 

  • Human Resource Professionals

  • & more!



DATE: Monday September 5th, 2022

TIME: 8am - 5pm

LOCATION: Hyatt Regency, Port of Spain

PRICE: TTD $2800 (USD $413)
*VAT Exclusive

Featured Speakers

Stay tuned for more!

Clare Muscutt_edited.jpg

Founder & CEO:
Women in CX


Customer Centricity World Series winner of CX Professional of the Year 2022, Clare Muscutt, is internationally recognised as ‘the thought leader who did the job’ and delivered multi award-winning commercial results, leading Customer Experience for some of the world’s biggest companies in hospitality, retail, and B2B, including Whitbread, Sainsburys, and Compass Group. In 2017 she founded her own CX design agency based in London and travelled the world as a global consultant and keynote speaker. During the pandemic she turned her hand to digital content creation as the host of the Inspiring Women in CX podcast, before making the leap into her first tech-startup, by founding the world’s first online membership community for women in customer experience. She’s now the CEO of this rapidly expanding global scale-up, uniting women from more than 50 countries to support one another on the path to CX Mastery.

She lives in London, UK. 


Author | Cofounder & CEO: Methodical


Matt is an internationally renowned author, speaker and consultant on customer experience and business strategy. He won the CMI's Management Book of the Year for his first book, The Ten Principles Behind Great Customer Experiences, considered by many to be the definitive book on the subject. His second book — The Grid: The Master Model Behind Business Success was published by Random House to critical acclaim. Matt is the co-founder and CEO of Methodical, a customer experience and strategy consultancy based in California. 

He has worked on projects for a roster of well-known companies around the world, including Vodafone, Bupa, ARM, IBM, Telefonica, Flex, Experian, Ogilvy, Land Rover and a host of well-funded start-ups.


Outside of work he enjoys photography, building and riding motorcycles, plays the classical guitar and piano, and collects whiskey. He lives in Santa Monica, California. 


The Caribbean's leaders in the following industries & MORE!

- Airline



Construction &


- Insurance

- Manufacturing

- Marketing &










Sole Traders



The Customer Experience Caribbean Summit 2019

The Customer Experience Caribbean Summit 2019

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The first 70 registrants
will receive a
FREE copy of Matt Watkinson's "The Ten Principles Behind Great Customer Experiences"


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