Summit – EXCO

Caribbean Customer Experience Summit 2023

PIONEER. COLLABORATE. STRENGTHEN.

Monday, October 9th 2023

What to expect at Customer Experience Caribbean Summit 2023

Our mandate in everything we do is to create an exceptional experience that is highly engaging, interactive, conversational, thought-provoking, insightful, and ultimately inspiring. We achieve this by curating a dynamic program that combines impactful global CX expert keynotes, industry-leading panelists, expert-led interactive sessions, guided and open networking opportunities, as well as engaging breakout segments. By striking the perfect balance between tangible takeaways and inspiring moments, the Summit ensures attendees leave with a renewed perspective and actionable insights.

Keynotes

Our lineup of keynote speakers comprises distinguished experts in the realms of Customer Experience (CX) and Employee Experience, complemented by insights into the impact of CX. These speakers bring a wealth of experience gained from their roles within global industry giants.

Regional Panel

With a focus on the Caribbean, our panelists are made up of industry leaders in their fields, sharing first-hand experiences implementing CX strategies in their respective fields.

Interactive Sessions

In these sessions, attendees have the opportunity to learn from one another, led by exco through facilitated brainstorming and guided problem-solving.

Post-Event Networking

Following the conference, we host a cocktail networking event, providing attendees with a platform to connect with fellow professionals in the field.

Featured Speakers

DIANE MAGERS

Founding member CXPA Founder and CEO | Experience Catalysts

Passionate experience transformation professional and change agent. Thought leader and innovator for ways of engaging associates and customers. Spirited entrepreneur. Skilled in business benefits development and systematically embedding experience into an organization. Believe that brands who win choose to focus on human and emotional elements. Develops the hearts and minds of others. Firm executor in the ‘pay it forward’ model. Over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, State Farm, Dale Carnegie, CommScope, Invisalign, Ciena, Freeman, Cisco, and Sodexho. Diane is the Emeritus Chair and recent CEO for the Customer Experience Professionals Association, speaks and conducts workshops all over the world to help transform Experience Management strategy into action. Diane earned an MS in Clinical Psychology and an MBA. She is the founder and CEO of Experience Catalysts, an Experience Management advisory and consultancy firm.

SHEP HYKEN

Award-winning keynote speaker and New York Times & Wall Street Journal best-selling business author

As one of the leading experts in the field of customer service and experience, Shep works with companies who want to build loyal relationships with their customers and employees. Shep has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include Amazon, American Airlines, AAA, Anheuser-Busch, AT&T, American Express - and that’s just a few of the A’s! He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, The Convenience Revolution, and I’ll Be Back. He is also the creator of The Customer FocusTM, a customer service training program that helps clients develop a customer service culture and loyalty mindset.

AMANDA WHITESIDE

Head of GTM & Revenue Enablement Freshworks Global CX Executive | B2B & B2C | CCXP

With over 15 years of experience in leading business-critical initiatives for Fortune 100 companies, Amanda Whiteside is a Global Customer Experience executive and a Certified Customer Experience Professional.
She currently leads Global Go-to-Market & Revenue Enablement at Freshworks, the
leading provider of Cloud-based Customer Engagement software. In her current role, she is responsible for helping to drive effectiveness through a Product-led and sales-assisted GTM motion, helping the field efficiently acquire and maintain customers and maximize revenue gained through each stage of our customer’s journey.
Previously, she spent 6-years as a Senior Executive at Amazon and Amazon Web Services leading a Global Customer facing organization helping to optimize customer spend for a $55bn business unit. Outside of her core role, Amanda is passionate about diversity and inclusion and currently operates as Chairperson of Diversity Role Models, a National UK
charity that seeks to embed inclusion and empathy in the next generation of children by working with schools to make them more inclusive.

Regional Panelists

In the past, our panels have featured industry leaders who are true trailblazers. This year, we’re maintaining our tradition of excellence. Our intimate panel format encourages rich conversations, allowing each speaker to deeply explore their ideas while engaging fellow panelists. This approach fosters collaboration and ensures a more immersive experience for the audience. Join us in celebrating the power of meaningful dialogue as we continue to shape industries and drive progress together.